SHIPPING POLICY

We carefully prepare and package every order to help ensure your fragrance arrives safely.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully completed.

Processing times do not include weekends or recognized holidays.

During product launches, promotional events, holidays, or periods of unusually high order volume, processing may take longer.

Shipping Time

Estimated shipping times displayed at checkout begin after the order has been processed and transferred to the carrier.

Shipping estimates are not guaranteed delivery dates.

Carrier delays caused by weather, transportation disruptions, holidays, natural disasters, or other circumstances outside our control may affect delivery.

Tracking

When available, customers will receive an email or text containing tracking information once the order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Fragrance Shipping Restrictions

Many fragrances contain alcohol and are classified as flammable liquids for transportation purposes.

We ship fragrance using transportation methods and carriers permitted for the product being shipped.

For example, USPS currently restricts alcohol-based perfume to qualifying domestic surface transportation unless special authorization exists, and USPS prohibits such perfume from international and APO/FPO/DPO destinations.

As a result, certain expedited, air, military-address, or international shipping options may not be available for fragrance orders.

International Orders

International shipping, when offered, is subject to applicable carrier, hazardous-material, customs, import, and destination-country restrictions.

The availability of international delivery will be determined at checkout.

Customers are responsible for customs duties, taxes, import fees, or brokerage charges unless otherwise stated during checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately at Team@HouseOfShivano.com if you discover an error.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be resent.

Refused Packages

Orders refused by the recipient or returned to us may have shipping and carrier-related charges deducted from any refund where permitted by law.